TL;DR

Senior Analyst - Workflows Technical (Customer Support): Providing technical support for %hirify_global% products to customers and internal partners with an accent on resolving complex issues and implementing preventative measures. Focus on delivering a positive customer experience by working in a fast-paced market data environment and following established policies.

Location: IND-BLR-Divyasree Technopolis

Company

%hirify_global% is a leading global financial markets infrastructure and data provider driving financial stability and sustainable growth.

What you will do

Provide expert technical support for several %hirify_global% products.
Record customer queries, interactions, and investigation progress in Salesforce.
Keep clients updated throughout the case life cycle and follow policies to reduce resolution times.
Work with 3rd party service providers and perform break fix activities remotely.
Maintain awareness of relevant technical and product trends through self-learning and training.
Deliver product or technical trainings to frontline teams and customers.

Requirements

English fluency required.
Logical problem solver with strong communication and customer service skills.
2 years of experience in technical support.
Basic understanding of operating systems, networks, IT security, and Office suite of products.
Basic level knowledge of financial markets.
Ability to work shifts and weekends on rotation.

Culture & Benefits

Be part of a team that values innovation, quality, and continuous improvement.
Contribute to a collaborative and creative culture that encourages new ideas.
Access a range of tailored benefits and support, including healthcare, retirement planning, and wellbeing initiatives.
Participate in fundraising and volunteering opportunities through the %hirify_global% Foundation.
Work within an organization of 25,000 people across 65 countries that values individuality.
Be part of an equal opportunities employer that does not discriminate on the basis of race, religion, gender, or other protected characteristics.