Site Reliability Engineering Specialist (AI)

TL;DR

Site Reliability Engineering Specialist (AI): Ensuring BT delivers exceptional service performance and reliability across its digital platforms, enabling scalable, fault-tolerant, and cost-effective solutions. Focus on minimising downtime, reducing operational risk, and accelerating innovation to deliver consistent value to customers worldwide.

Location: London, United Kingdom

Salary: Competitive + Great Benefits

Company

BT delivers exceptional service performance, reliability, and availability across its digital platforms.

What you will do

• Implement and optimise CI/CD pipelines, automation frameworks, and infrastructure-as-code solutions.
• Design, develop, and troubleshoot large-scale distributed systems across on-prem and cloud environments.
• Lead performance and scale testing, monitoring, and analysis to improve system stability, security, and efficiency.
• Proactively identify and mitigate risks, perform root cause analysis, and implement preventive measures following incidents.
• Champion best practices in Site Reliability Engineering, mentor team members, and share knowledge on emerging trends and technologies.
• Collaborate across organizational boundaries to deliver improvements aligned with broader SRE initiatives.

Requirements

• A deep understanding of full-stack monitoring solutions, such as Dynatrace.
• Strong proficiency in one or more programming languages (e.g. Java, Python).
• Experience with cloud platforms (AWS, Azure, or GCP).
• Solid understanding of software architecture, design patterns, and microservices.
• Familiarity with CI/CD tools and DevOps practices.

Nice to have

• AIOps fundamentals.
• Agentic/autonomous observability skills.
• AI-assisted alerting & noise reduction.

Culture & Benefits

• An annual on-target bonus of 10%.
• BT Pension scheme.
• Exclusive colleague discounts on BT broadband packages.
• Discounted EE mobile and TV plans.
• Support for working parents.
• 25 days annual leave, increasing with service.
• Volunteering days.
• Electric vehicle salary sacrifice arrangement.