TL;DR

Site Reliability Engineering Specialist (AI): Ensuring BT delivers exceptional service performance and reliability across its digital platforms, enabling scalable, fault-tolerant, and cost-effective solutions. Focus on minimising downtime, reducing operational risk, and accelerating innovation to deliver consistent value to customers worldwide.

Location: London, United Kingdom

Salary: Competitive + Great Benefits

Company

BT delivers exceptional service performance, reliability, and availability across its digital platforms.

What you will do

Implement and optimise CI/CD pipelines, automation frameworks, and infrastructure-as-code solutions.
Design, develop, and troubleshoot large-scale distributed systems across on-prem and cloud environments.
Lead performance and scale testing, monitoring, and analysis to improve system stability, security, and efficiency.
Proactively identify and mitigate risks, perform root cause analysis, and implement preventive measures following incidents.
Champion best practices in Site Reliability Engineering, mentor team members, and share knowledge on emerging trends and technologies.
Collaborate across organizational boundaries to deliver improvements aligned with broader SRE initiatives.

Requirements

A deep understanding of full-stack monitoring solutions, such as Dynatrace.
Strong proficiency in one or more programming languages (e.g. Java, Python).
Experience with cloud platforms (AWS, Azure, or GCP).
Solid understanding of software architecture, design patterns, and microservices.
Familiarity with CI/CD tools and DevOps practices.

Nice to have

AIOps fundamentals.
Agentic/autonomous observability skills.
AI-assisted alerting & noise reduction.

Culture & Benefits

An annual on-target bonus of 10%.
BT Pension scheme.
Exclusive colleague discounts on BT broadband packages.
Discounted EE mobile and TV plans.
Support for working parents.
25 days annual leave, increasing with service.
Volunteering days.
Electric vehicle salary sacrifice arrangement.