Customer Success Manager (E-commerce)

TL;DR

Customer Success Manager (E-commerce): Enabling e-commerce customers to maximize their use of a shipping platform and service with an accent on implementing key features, advising on carriers, and serving as a knowledge partner. Focus on understanding customer needs, identifying growth opportunities, and building solid relationships to ensure customer retention and expansion.

Location: This is a hybrid position based at our HQ in Eindhoven (2-3x per week at the office)

Company

hirify.global is Europe’s leading shipping platform, trusted by over 25,000 e-commerce businesses, on a mission to solve shipping globally.

What you will do

• Understand customer needs and goals and translate them into action plans.
• Partner with customers to uncover growth opportunities and/or value gaps.
• Link customer business objectives and the adoption of hirify.global’s key features.
• Be a strategic partner to customers on their logistic and technical challenges.
• Enable customers to achieve success by helping them grow their business.
• Work with customers and cross-collaboratively with hirify.global teams to deliver against success criteria.
• Build solid relationships through regular proactive health checks, phone, and email correspondence.

Requirements

• Bachelor's degree.
• About 5 years of relevant experience gained in a supply chain/logistics environment and/or E-commerce.
• Excellent customer relationship and management, interpersonal relationships, leadership, negotiation, and communication skills.
• Commercially driven with a track record in sales, quota attainment, or successfully growing a book of business.
• Experience collaborating cross-departmentally to deliver comprehensive solutions for customers.
• Fluent English and Spanish are required.

Culture & Benefits

• A flexible hybrid working model and a dedicated 500€ budget to set up your home office.
• A good base salary that grows with the company and your accomplishments.
• An additional bonus agreement based on team performance.
• After 3 years of employment, you get a sabbatical of 4 weeks.
• Study budget of €2000 per year for continuous growth.
• Access to the hirify.global gym and weekly bootcamp sessions.
• Pension scheme and discount on health insurance.
• Access to many different discount programs.