Technical Account Specialist

TL;DR

Technical Account Specialist (Customer Support): Provide technical support and client management bridging e-commerce technology and client needs with an accent on Salesforce queue ownership, client request prioritization, and cross-functional collaboration. Focus on managing diverse client interactions, optimizing multi-channel GTM experiments, and supporting AI-driven customer acquisition strategies.

Location: Hybrid or Remote (Chicago, US)

Salary: $50,000–$60,000

Company

hirify.global simplifies global software sales by combining platform capabilities with expert services to fuel growth across the customer lifecycle.

What you will do

• Own the Salesforce queue supporting clients without dedicated Technical Account Managers.
• Prioritize and advise on diverse client requests and collaborate with Client Success Management to define client needs.
• Present platform information and benefits to clients including business managers and technical stakeholders.
• Engage cross-functionally to leverage resources and keep Sales and Customer Success informed.
• Contribute to implementation processes and optimize multi-channel GTM experiments to improve efficiency and reduce CAC.
• Qualify leads and partner strategically with sales, marketing, and RevOps on AI-driven customer acquisition.

Requirements

• Location: Hybrid or remote work with presence in Chicago or US-based team.
• 3+ years experience in roles requiring organization, problem-solving, and communication with stakeholders.
• Strong communication and interpersonal skills to build and maintain client and internal relationships.
• Familiarity with data exchanges, APIs, and systems integration preferred.
• Ability to navigate ambiguity and clarify incomplete customer requests.

Nice to have

• Proven initiative through independent projects or contract work.

Culture & Benefits

• Flexible work options: hybrid or fully remote with flexible hours.
• Modern office environments in Cologne and Chicago.
• Health benefits including gym reimbursement and wellness challenges.
• Learning and development programs with personal L&D budget.
• Employee support programs including 401(k), pension plans, and mentoring.
• Referral program with cash bonuses.