TL;DR

Technical Account Specialist (Customer Support): Provide technical support and client management bridging e-commerce technology and client needs with an accent on Salesforce queue ownership, client request prioritization, and cross-functional collaboration. Focus on managing diverse client interactions, optimizing multi-channel GTM experiments, and supporting AI-driven customer acquisition strategies.

Location: Hybrid or Remote (Chicago, US)

Salary: $50,000–$60,000

Company

%hirify_global% simplifies global software sales by combining platform capabilities with expert services to fuel growth across the customer lifecycle.

What you will do

Own the Salesforce queue supporting clients without dedicated Technical Account Managers.
Prioritize and advise on diverse client requests and collaborate with Client Success Management to define client needs.
Present platform information and benefits to clients including business managers and technical stakeholders.
Engage cross-functionally to leverage resources and keep Sales and Customer Success informed.
Contribute to implementation processes and optimize multi-channel GTM experiments to improve efficiency and reduce CAC.
Qualify leads and partner strategically with sales, marketing, and RevOps on AI-driven customer acquisition.

Requirements

Location: Hybrid or remote work with presence in Chicago or US-based team.
3+ years experience in roles requiring organization, problem-solving, and communication with stakeholders.
Strong communication and interpersonal skills to build and maintain client and internal relationships.
Familiarity with data exchanges, APIs, and systems integration preferred.
Ability to navigate ambiguity and clarify incomplete customer requests.

Nice to have

Proven initiative through independent projects or contract work.

Culture & Benefits

Flexible work options: hybrid or fully remote with flexible hours.
Modern office environments in Cologne and Chicago.
Health benefits including gym reimbursement and wellness challenges.
Learning and development programs with personal L&D budget.
Employee support programs including 401(k), pension plans, and mentoring.
Referral program with cash bonuses.