Principal Web Platform Engineer

TL;DR

Principal Web Platform Engineer (AI Customer Service): Shaping the technical direction and architectural evolution of hirify.global's web platform and systems with an accent on scalability, performance, developer productivity, and system reliability. Focus on leading design and implementation of MarTech systems, event tracking, and A/B testing infrastructure.

Location: Hybrid in Dublin, Ireland (expected to be in the office at least three days per week).

Company

hirify.global is an AI Customer Service company helping businesses provide incredible customer experiences with its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Own and evolve the architecture of hirify.global’s web stack.
• Define the long-term technical strategy for the web team, focusing on scalability, performance, and reliability.
• Collaborate closely with marketing, design, analytics, and data science stakeholders to support their goals.
• Lead and influence the design and implementation of MarTech systems for event tracking, attribution, and A/B testing.
• Partner with engineers across web, infrastructure, and data to create a high-quality technical ecosystem.
• Mentor and elevate engineers, providing guidance on architecture, data modeling, and system design.
• Contribute hands-on to the codebase, leading by example and accelerating key projects.

Requirements

• 12+ years of software engineering experience.
• Experience in a high-scale, growth-focused web environment.
• A track record of technical leadership and influencing technical direction across multiple teams.
• Deep familiarity with modern web stacks and infrastructure.
• Strong understanding of data infrastructure, including event instrumentation and analytics tooling.
• Comfortable working in and supporting full-stack codebases, with solid frontend architecture awareness.
• Experience operating in continuous delivery environments.
• Exceptional communication skills and history of collaborating with cross-functional teams.
• A mentorship mindset to raise the bar for engineering excellence.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up.
• Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme with up to 4% match.
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave and 6 weeks paternity leave.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are standard, with Windows available for certain roles.