TL;DR

Designated Support Engineer (Data and AI): Managing strategic accounts to provide high-touch support, expediting support ticket closure. Focus on removing roadblocks, addressing delays and mitigating issues.

Location: Tokyo, Japan

Company

%hirify_global% is the data and AI company.

What you will do

Manage large strategic accounts to provide high-touch support experience.
Project manage all open support cases to expedite support ticket closure.
Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
Carry out regular reviews of customer cases to identify trends.

Requirements

5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas
Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications required
Highly effective with project managing multiple tasks and work streams, driving them to conclusion
Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment.
Excellent executive presence and communication skills.

Culture & Benefits

Comprehensive benefits and perks to meet the needs of all employees.
Committed to fostering a diverse and inclusive culture where everyone can excel.
Hiring practices are inclusive and meet equal employment opportunity standards.