TL;DR

Digital Product Owner (Contact Centres): Shaping and managing digital communication channels, including Voice/IVR, Web Chat, Chat Bots, and Messaging, supporting business customers and the sales, service, and back-office teams. Focus on defining product requirements, prioritising the backlog, and ensuring deliverables meet customer and stakeholder expectations.

Location: Stoke-on-Trent or Newbury + Hybrid

Salary: Excellent basic salary plus bonus and %hirify_global% benefits

Company

%hirify_global% is building a network the UK can count on, connecting people, places and potential.

What you will do

Define the product vision, ensuring alignment with overall business objectives and priorities.
Develop and prioritise the product roadmap and backlog, guiding the development team on the needs of the Enterprise business.
Build strong relationships with SMEs, business users and IT to refine user stories.
Map current and future workflows and identify key contact touchpoints and gap analysis for existing usage.
Develop flowcharts, decision trees, and NLU interaction designs, collaborating with designers.
Ensure all key artefacts, specifications, and support materials are complete and accessible, driving iterative improvements based on feedback.

Requirements

Experience in Product Management, preferably with the Genesys Cloud platform.
Deep knowledge of Contact Centres, including systems, analytics and way of working.
Ability to engage and work collaboratively with a wide range of internal stakeholders.
Understanding of the %hirify_global%Three landscape, both from an IT and operational team perspective would be beneficial.
Excellent written and verbal communication skills, with proven ability to present complex information to a wide range of stakeholders.
Strong analytical and problem-solving skills.

Culture & Benefits

Great pay, bonuses, and up to 28 days off plus bank holidays.
Personalise benefits for you and your family, like discounts, vouchers, and a pension plan.
Career support through learning tools and parental leave policies.