TL;DR

Analytics Engineer (ServiceNow): Configuring and maintaining ServiceNow Performance Analytics dashboards and reports to deliver KPIs, SLA metrics, and operational insights, with an accent on ITSM data extraction and analysis for leadership decision-making. Focus on automating reporting workflows, integrating ServiceNow data with external BI tools, and ensuring compliance with DoD and USCG data governance standards.

Location: Hybrid, must be based in Alexandria, VA.

Salary: $140,000 - $172,000 Annually

Company

%hirify_global% transforms government IT by delivering innovative IT services and solutions that improve how government agencies operate and serve citizens.

What you will do

Configure and maintain ServiceNow Performance Analytics dashboards and reports for KPIs, SLA metrics, and operational insights.
Extract and analyze ITSM data from ServiceNow to support leadership decision-making and improve service delivery performance.
Automate reporting workflows within ServiceNow to enhance efficiency and accuracy.
Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow dashboard solutions.
Ensure compliance with DoD and USCG data governance standards while managing sensitive information.
Integrate ServiceNow data with external BI tools or enterprise reporting platforms when required.

Requirements

Active Secret clearance required.
Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, etc.) required.
Deep, hands-on expertise with ServiceNow Performance Analytics, reporting, and dashboard development.
Strong understanding of ServiceNow data models, tables, and scripting for custom reporting solutions.
Experience defining KPIs, SLA tracking, and operational metrics within ITSM frameworks.
Ability to integrate ServiceNow data with external BI platforms.

Nice to have

US Coast Guard or DoD experience.
Experience with Power BI for supplemental reporting and dashboard migration.
Proficiency in scripting languages (JavaScript, GlideScript) for ServiceNow customization.
Knowledge of REST APIs for data integration.
Familiarity with Linux environments and command-line tools.

Culture & Benefits

Meaningful work and a collaborative team environment.
Employee Assistance Program (EAP) and Corporate Discounts.
Learning & Development platform, including certification preparation content.
Training, Education and Certification Assistance.
Referral Bonus Program and Internal Mobility Program.
Flexible Work Environment.

Hiring process

Virtual video interview with the hiring manager and/or team (camera must be on, valid photo ID required).
Enhanced Biometrics ID verification screening.
Background check including criminal history, education verification, and employment history verification.