TL;DR

Lead Customer Success (SaaS): Engaging with clients to build strong relationships and ensure they derive maximum value from %hirify_global% products with an accent on customer retention and proactive risk mitigation. Focus on developing retention plans and driving the resolution of escalated account issues to maintain client satisfaction.

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

Build and nurture customer relationships with assigned accounts throughout the customer lifecycle.
Identify opportunities for upselling additional services and features to enhance client success.
Proactively address risks to client success and develop retention plans for at-risk clients.
Drive resolution of escalated account issues in collaboration with other departments.
Maintain expert knowledge of %hirify_global% products and services.
Represent client interests internally, communicating product concerns and missing features.

Requirements

Proven success in a Customer Success role for a SaaS/product company.
7-11 years of overall work experience.
Expertise in account portfolio planning, management, and prioritization.
Strong attention to detail and proactive problem-solving skills.
In-depth knowledge of customer success best practices.
Exceptional communication and relationship management skills.

Culture & Benefits

Environment enables everyone to find their true potential, purpose, and passion.
Welcoming to colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity.
Diversity in the workplace creates a more vibrant, richer environment.