Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving customer value realization and ensuring business outcomes through consumption of purchased solutions and success service entitlements with an accent on post-sales account management, outcome success plan definition and execution, and relationship management. Focus on churn mitigation, account adoption/expansion, and acting as the primary escalation point for customer account issues.

Location: Singapore

Company

hirify.global is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

What you will do

• Develop and implement account strategies and consumption plans that drive customer outcomes.
• Build trusted relationships with customers to support value-based consumption activities.
• Monitor SLA performance and maintain high level of customer satisfaction.
• Leverage data & tools to track and manage targeted adoption and consumption activities.
• Act as primary point of escalation for customers account issues.
• Assist with the setup and orchestration of customer events and activities.

Requirements

• Strong knowledge of Enterprise Architecture (EA) and/or business process management (BPM).
• Experience driving renewals, expansions, and up-sells of subscription-based software solutions.
• Experience with cloud software solutions and delivery models.
• Ability to apply risk-mitigation strategies to customer situations.
• Bachelor's degree or equivalent required.
• Experience in a B2B SAAS software organization.

Culture & Benefits

• hirify.global’s culture of inclusion and focus on health and well-being.
• Flexible working models.
• Commitment to personal development.
• Highly collaborative team ethic.