TL;DR

Customer Success Manager (SaaS): Driving customer value realization and ensuring business outcomes through consumption of purchased solutions and success service entitlements with an accent on post-sales account management, outcome success plan definition and execution, and relationship management. Focus on churn mitigation, account adoption/expansion, and acting as the primary escalation point for customer account issues.

Location: Singapore

Company

%hirify_global% is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

What you will do

Develop and implement account strategies and consumption plans that drive customer outcomes.
Build trusted relationships with customers to support value-based consumption activities.
Monitor SLA performance and maintain high level of customer satisfaction.
Leverage data & tools to track and manage targeted adoption and consumption activities.
Act as primary point of escalation for customers account issues.
Assist with the setup and orchestration of customer events and activities.

Requirements

Strong knowledge of Enterprise Architecture (EA) and/or business process management (BPM).
Experience driving renewals, expansions, and up-sells of subscription-based software solutions.
Experience with cloud software solutions and delivery models.
Ability to apply risk-mitigation strategies to customer situations.
Bachelor's degree or equivalent required.
Experience in a B2B SAAS software organization.

Culture & Benefits

%hirify_global%’s culture of inclusion and focus on health and well-being.
Flexible working models.
Commitment to personal development.
Highly collaborative team ethic.