TL;DR

Account Manager: Building and developing relationships with customers and potential new customers, ensuring the timely and successful delivery of solutions according to customer needs and objectives with an accent on exceptional client service on a day-to-day basis. Focus on constantly pursuing upsell-cross sell opportunities while ensuring excellent retention rates.

Location: Remote

Company

%hirify_global%'s mission is to bring high-quality English education to every English learner in the world.

What you will do

Communicate with customers to understand their needs and assist them through email and phone calls.
Build and develop relationships with customers and potential new customers based on trust and respect.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Maintain and increase revenue from clients.
Liaise between customers and internal teams.
Resolve complaints and prevent additional issues by improving processes.

Requirements

Must have 5-7 years of Account Management experience
Must be a native Turkish speaker
Demonstrate a growth-focused sales mindset to pursue upsell opportunities while ensuring excellent retention rates.
Possess excellent communication skills for objection handling, relationship management, and people management.
Exhibit excellent English speaking skills, high analytical skills, and high emotional intelligence.
Ability to manage CRM and sales automation tools.

Nice to have

Excellent Turkish speaking skills, calm, trustworthy, informative, kind, professional temper.
Experience in an international, multicultural environment, including having worked or studied abroad.
Creative, outgoing, kind, altruist attitude.

Culture & Benefits

Foreign language education provides positive value to the world.
Breaking the classic business world patterns.