Customer Support Agent (Ukrainian)

TL;DR

Customer Support Agent (Ukrainian): Delivering world-class customer service by managing and responding to support tickets within established SLAs, focusing on first-call resolution and troubleshooting issues. Focus on employing critical thinking skills to make sound judgment calls and collaborating internally to resolve escalated issues.

Location: Hybrid in Bellevue, WA. Must work a hybrid schedule, two in-office days per week.

Salary: $23.00–$25.50 USD/hour for Washington State candidates.

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, building cutting-edge technology solutions.

What you will do

• Deliver world-class customer service by managing and responding to support tickets within established SLAs.
• Follow troubleshooting procedures and apply information from multiple tools to diagnose and resolve problems.
• Coordinate internally with other teams to provide feedback, identify trends, and help resolve escalated issues.
• Monitor client-facing tools and stay updated with client directives.
• Employ critical thinking skills to make sound business decisions for clients and users.
• Assist in the creation of knowledge base articles and support team development.

Requirements

• One year or more customer service experience required.
• Written fluency in English and Ukrainian language required.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Proficient with Microsoft Office Suite or related software and comfortable with computers for initial troubleshooting.
• Ability to maintain composure in stressful, high-paced environments and meet deadlines.
• Ability to sit at a workstation for extended periods and type at a minimum speed of 45 wpm.

Nice to have

• Some online game knowledge and experience.
• Knowledge of Accounts tickets and ability to troubleshoot them independently.

Culture & Benefits

• Opportunity to make an impact by solving unique business problems with cutting-edge technology.
• Work with diverse clients and teams, including data science and product development.
• Collaborative environment that values unique perspectives and diverse backgrounds.
• Competitive pay structure that reflects skills, education, and experience.
• Potential for PTO blackout dates during weekends and holidays.