TL;DR

Customer Support Agent (Ukrainian): Delivering world-class customer service by managing and responding to support tickets within established SLAs, focusing on first-call resolution and troubleshooting issues. Focus on employing critical thinking skills to make sound judgment calls and collaborating internally to resolve escalated issues.

Location: Hybrid in Bellevue, WA. Must work a hybrid schedule, two in-office days per week.

Salary: $23.00–$25.50 USD/hour for Washington State candidates.

Company

%hirify_global% is a technology solutions firm headquartered in Bellevue, Washington, building cutting-edge technology solutions.

What you will do

Deliver world-class customer service by managing and responding to support tickets within established SLAs.
Follow troubleshooting procedures and apply information from multiple tools to diagnose and resolve problems.
Coordinate internally with other teams to provide feedback, identify trends, and help resolve escalated issues.
Monitor client-facing tools and stay updated with client directives.
Employ critical thinking skills to make sound business decisions for clients and users.
Assist in the creation of knowledge base articles and support team development.

Requirements

One year or more customer service experience required.
Written fluency in English and Ukrainian language required.
Excellent verbal and written communication, interpersonal, and problem-solving skills.
Proficient with Microsoft Office Suite or related software and comfortable with computers for initial troubleshooting.
Ability to maintain composure in stressful, high-paced environments and meet deadlines.
Ability to sit at a workstation for extended periods and type at a minimum speed of 45 wpm.

Nice to have

Some online game knowledge and experience.
Knowledge of Accounts tickets and ability to troubleshoot them independently.

Culture & Benefits

Opportunity to make an impact by solving unique business problems with cutting-edge technology.
Work with diverse clients and teams, including data science and product development.
Collaborative environment that values unique perspectives and diverse backgrounds.
Competitive pay structure that reflects skills, education, and experience.
Potential for PTO blackout dates during weekends and holidays.