TL;DR

Associate Customer Success: Engaging proactively with customers to ensure product adoption and retention, with an accent on understanding business flows and providing product solutions. Focus on aligning with customer stakeholders, promoting innovations, and collaborating with cross-functional teams to address customer issues.

Location: The company has employees worldwide, but no specific location or remote policy is mentioned for this role.

Compensation: INR0 - INR0 - yearly

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences for over 72,000 companies, with a people-first approach to AI.

What you will do

Engage proactively with customers using defined engagement models.
Understand and document customer’s business flows and use-cases.
Provide deep product knowledge and demonstrate solutions for business needs.
Align with key customer stakeholders to strengthen relationships.
Promote awareness of %hirify_global%' latest product innovations.
Collaborate with internal cross-functional teams to resolve customer issues and solutions.
Own and drive product adoption and customer retention metrics.

Requirements

1-3 years of relevant work experience in a customer-facing role, primarily in customer success/retention.
Proven track record as a strategic trusted advisor to clients.
Ability to articulate complex client and vendor concepts to varying perception levels.
Very Strong written and verbal presentation/communication skills (ESSENTIAL).
Self-starter capable of owning ongoing customer success.
Ability to report and share client's status on a timely basis.

Culture & Benefits

An environment that enables everyone to find their true potential, purpose, and passion.
Welcoming of colleagues from all backgrounds, genders, sexual orientations, religions, and ethnicities.
Commitment to providing equal opportunity and fostering diversity in the workplace.