TL;DR

Customer Solutions Engineer: Acting as a trusted technical advisor and %hirify_global% product expert for Enterprise Latin American customers, focusing on understanding customer requirements, troubleshooting complex internet-related issues, and presenting optimal solutions. Accent on network protocols, cybersecurity, and performance optimization.

Location: Hybrid, must be based in Austin, TX.

Company

%hirify_global% is on a mission to help build a better Internet by running one of the world’s largest networks that protects and accelerates millions of websites and other Internet properties.

What you will do

Serve as a trusted technical advisor and %hirify_global% product expert for Enterprise Latin American customers.
Understand customer requirements and issues at a molecular level, identifying root causes and elegant solutions.
Partner with customers to persuade them towards best-practice courses of action and translate complex technical details into business-focused language.
Take part in content creation and delivery for technical customer workshops.
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
Proactively identify opportunities for expansion and promote retention/adoption for existing customers.

Requirements

Fluency in English and Spanish are required.
3+ years of prior post-sales customer relationship management experience.
Deep understanding of how the internet works, including OSI model layers and protocols (TCP/IP, TLS, DNS, HTTP).
Knowledge of reverse and forward proxies and their applications.
Understanding of internet property security aspects (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust).
Familiarity with performance aspects of an internet property (Speed, Latency, Caching, HTTP/2, TLSv1.3).
Strong ability to proactively identify and solve technical problems and build sustainable solutions.

Nice to have

Portuguese fluency.

Culture & Benefits

Comprehensive benefits package for employees in the United States, including Medical/Rx, Dental, and Vision Insurance.
Access to Flexible Spending Accounts (FSAs), Commuter Spending Accounts, and Fertility & Family Forming Benefits.
On-demand mental health support and an Employee Assistance Program.
Financial benefits such as Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, and Employee Stock Participation Plan.
Flexible paid time off covering vacation and sick leave, along with various leave programs.
Opportunity to contribute to a mission-driven company with initiatives like Project Galileo, Athenian Project, and 1.1.1.1.