TL;DR

Supplier Success Professional (Customer Support): Providing professional support to %hirify_global% customers by researching, clarifying, and resolving issues, focusing on customer experience. Focus on effective communication, problem-solving, and collaboration within the team to meet KPIs and objectives.

Location: Hybrid role in Newcastle, New South Wales, Australia with 3 days in the office and 2 days remote. Must reside within commutable distance of Newcastle. Must have full working rights in Australia without requiring sponsorship.

Salary: $28.12-28.64 AUD/hour DOE

Company

%hirify_global% provides a world-class prequalification system for contractors, suppliers, and vendors.

What you will do

Provide professional support to %hirify_global% customers via telephone, email, and chat.
Research, clarify, and resolve customer issues, providing solutions and alternatives.
Accurately verify details on regulatory documents and record interactions in Service Cloud (SFDC).
Analyze and report product malfunctions, escalating customer complaints as needed.
Gather customer feedback and share it with Product, Sales, and Marketing teams.
Contribute to team KPIs and objectives, assisting in training junior Customer Support Representatives.

Requirements

Experience as a Customer Support Specialist or similar CS role.
Excellent communication skills, both written and oral.
Working PC knowledge, Windows preferred, and related applications (IT industry is an advantage).
Ability to learn online software systems and apply new information or skills.
Interpersonal skills, problem analysis, and problem-solving abilities.
Attention to detail, accuracy, adaptability, and self-motivation.

Culture & Benefits

Work as part of a team and contribute positively to %hirify_global%’s culture.
Opportunity to attend training, meetings, or seminars.
Hybrid work arrangement after initial training.