Supplier Success Professional (Customer Support)

TL;DR

Supplier Success Professional (Customer Support): Providing professional support to hirify.global customers by researching, clarifying, and resolving issues, focusing on customer experience. Focus on effective communication, problem-solving, and collaboration within the team to meet KPIs and objectives.

Location: Hybrid role in Newcastle, New South Wales, Australia with 3 days in the office and 2 days remote. Must reside within commutable distance of Newcastle. Must have full working rights in Australia without requiring sponsorship.

Salary: $28.12-28.64 AUD/hour DOE

Company

hirify.global provides a world-class prequalification system for contractors, suppliers, and vendors.

What you will do

• Provide professional support to hirify.global customers via telephone, email, and chat.
• Research, clarify, and resolve customer issues, providing solutions and alternatives.
• Accurately verify details on regulatory documents and record interactions in Service Cloud (SFDC).
• Analyze and report product malfunctions, escalating customer complaints as needed.
• Gather customer feedback and share it with Product, Sales, and Marketing teams.
• Contribute to team KPIs and objectives, assisting in training junior Customer Support Representatives.

Requirements

• Experience as a Customer Support Specialist or similar CS role.
• Excellent communication skills, both written and oral.
• Working PC knowledge, Windows preferred, and related applications (IT industry is an advantage).
• Ability to learn online software systems and apply new information or skills.
• Interpersonal skills, problem analysis, and problem-solving abilities.
• Attention to detail, accuracy, adaptability, and self-motivation.

Culture & Benefits

• Work as part of a team and contribute positively to hirify.global’s culture.
• Opportunity to attend training, meetings, or seminars.
• Hybrid work arrangement after initial training.