System Admin For Support Tooling

TL;DR

System Admin For Support Tooling: Maintaining customer support platforms (primarily Intercom and Salesforce) to ensure smooth operation and evolution to meet agent and customer needs with an accent on platform configurations, incident response, bug intake, and building no-/low-code workflows. Focus on improving the support experience by managing system performance, routing behavior, and support metrics.

Location: Remote, United States

Salary: $69,000—$110,000 USD

Company

hirify.global is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

What you will do

• Administer and maintain support systems including user setup, permissions, and configuration updates.
• Serve as a technical SME on Intercom and emerging contact center tooling.
• Build, test, and update no-/low-code workflows and routing logic for customer and agent journeys.
• Create and maintain reporting views and dashboards to monitor system performance, routing behavior, and support metrics.
• Establish and manage a structured intake process for bugs and feature requests.
• Support incident response, including monitoring alerts and coordinating with cross-functional teams.

Requirements

• 1–2+ years experience in system administration, IT ops, support ops, or configuring no-/low-code platforms.
• Fast learner able to develop deep expertise in new systems quickly.
• Highly organized with experience managing intake, ticketing, or prioritization workflows.
• Strong problem-solving skills with the ability to triage issues across multiple systems.
• Technical aptitude: comfort with workflow builders and foundational understanding of APIs or integrations.
• Clear communicator who can translate technical details to non-technical teams.

Nice to have

• Experience with workflow builders or low code chat platforms like Intercom or Drift.
• Experience with contact center platforms.
• Familiarity with data tools (Sigma, Hex, Lookr).
• Basic scripting or API experience.
• Background supporting Customer Support or Operations teams.

Culture & Benefits

• Hybrid work model that fosters in-person collaboration while valuing individual needs.
• Competitive compensation and benefits programs.
• Commitment to diversity, equity, and inclusion.