TL;DR

Customer Success Manager (AI Cybersecurity): Managing a global portfolio of %hirify_global% customers to drive adoption, renewals, and upsells, maximizing utility from AI-powered cyber threat defense solutions. Focus on conducting business reviews, presenting solutions to executive leadership, and identifying new opportunities to grow Annual Recurring Revenue.

Location: This role is hybrid 1-3 days in office in Atlanta, Arlington, or Miami, USA.

Salary: $80,000–$90,000 base + commission

Company

%hirify_global% is a global leader in AI for cybersecurity, providing an essential cybersecurity platform to nearly 10,000 organizations using proprietary AI.

What you will do

Manage a portfolio of 30-40 existing customers to maximize their utility and grow Annual Recurring Revenue (ARR).
Conduct business reviews and health checks with client executive leadership to drive satisfaction and business outcomes.
Present and demonstrate %hirify_global% cyber threat defense solutions to CISOs and information security experts.
Identify, nurture, and negotiate upsell and cross-sell opportunities aligning products to customer needs.
Ensure customers are set up for success and facilitate subscription renewals.
Analyze customer engagement levels to assess risk and execute action plans.
Manage customer escalations to resolution by leveraging cross-functional teams.
Mentor developing Customer Success Managers by sharing best practices.

Requirements

2-4 years of work experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals.
Foundational understanding of cybersecurity concepts and familiarity with enterprise networking technology (preferred).
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Culture & Benefits

100% medical, dental, and vision insurance for employees and dependents.
Paid parental leave and pet insurance discount.
Life insurance and commuter benefits.
401(k) retirement plan.
Employee Assistance Program.