TL;DR

Senior Program Manager (Change Management): Driving operational excellence and continuous improvement across enterprise-level customer support delivery operations with an accent on process efficiency, performance measurement, and change adoption. Focus on applying Lean Six Sigma methodologies, enhancing cross-functional alignment, and delivering measurable business outcomes.

Location: Remote, only within the United States, with a preference for the Greater Seattle, WA Area

Salary: $118,000–$140,000 annually (for Washington State candidates)

Company

%hirify_global% is a technology solutions firm headquartered in Bellevue, Washington, focused on unlocking value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery and measurable impact.
Conduct data analysis, process mapping, and root cause analysis to identify operational inefficiencies.
Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics.
Design and implement standard operating procedures (SOPs), documentation, and training materials.
Lead change management initiatives, ensuring teams are engaged and supported throughout transitions.

Requirements

10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments.
10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies.
5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking.
Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience).
Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies.
Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders.

Nice to have

PMP or PMI certification.
Experience leading process improvement initiatives within a customer support or service-oriented organization.
Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics.
Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies.

Culture & Benefits

Medical, dental, and vision coverage, including Flexible Spending Account.
401k program with competitive PTO offerings.
Parental Leave and opportunities for professional growth and development.
Work with diverse teams and focus on solving unique business problems.
Belief in the power of possibility and passionate about bringing it to life.