TL;DR

Manager, Customer Success Management (SaaS): Overseeing a team of Customer Success Managers to ensure they deliver exceptional customer experiences and drive value and strategic growth within their books of business. Focus on coaching, building frameworks, managing team performance, and advising on strategic customer engagement plans.

Location: US Remote, for candidates residing in the United States.

Salary: $113,100–$151,300 USD annually

Company

%hirify_global% is a company focused on delivering an exceptional experience and driving value for customers through its product suite.

What you will do

Build a positive team environment and impactful relationships with key internal stakeholders.
Set and maintain aspirational standards for customer success within %hirify_global%.
Coach and motivate team members, maximizing their strengths and engaging in growth conversations.
Implement and iterate on processes and frameworks, leveraging data for effectiveness.
Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business.
Manage team performance at the highest standard through weekly 1:1s, progress reports, and goal tracking.
Hire and retain an exceptional team of Success Managers, focusing on continued professional development.

Requirements

5+ years of experience in customer success or account management roles within the SaaS industry.
2+ years of people management experience within a customer facing department.
Proven track record of successfully managing and developing high-performing teams.
Strong understanding of customer success best practices and methodologies.
Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce).
Analytical mindset with the ability to leverage data to drive decisions.
Demonstrated capacity to lead, motivate and work well with others in a remote environment.

Nice to have

Skills in product training and comfortable “re-selling” the customer on %hirify_global%.
Experience in leading customer success teams in a high-growth SaaS environment.
Background in developing and implementing customer success frameworks and playbooks.
Strong project management skills with experience in leading cross-functional initiatives.

Culture & Benefits

Flexible time off with ample learning and development opportunities.
Comprehensive onboarding program and leadership training for Titans at all levels.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match.
Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
Pet insurance, legal advisory services, and financial planning tools.
Emphasis on individuality and uniqueness, encouraging fresh perspectives from all walks of life.