Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing top-tier client relationships and optimizing their ad stacks with an accent on understanding publisher needs and communicating technology products effectively. Focus on diagnosing issues proactively, upselling new products, and sharing industry knowledge to elevate the Customer Success team's skillset.

Location: Remote

Company

hirify.global engineers cutting-edge monetization solutions for websites, enabling busy site owners to seamlessly maximize revenue.

What you will do

• Maintain daily and weekly contact with clients, fostering strong relationships and ensuring clear performance strategies are met.
• Lead client-facing and internal calls, including business reviews.
• Monitor site performance, offering optimization ideas.
• Proactively diagnose, troubleshoot, and resolve anomalies using data, acting as a support system between the technical team and the publisher.
• Pitch and upsell new products that will positively impact publishers' performance and overall business.
• Share industry knowledge and best practices to elevate the skill set of the Customer Success team.

Requirements

• 2-3 years of proven success as an Account Manager or Customer Success Manager.
• Experience in the AdTech industry and/or a Publisher background, with an advanced understanding of the programmatic advertising ecosystem, specifically header bidding.
• Well-versed in Google products, including Google Ad Manager and Google Analytics.
• Familiarity with CRM and project management systems such as Salesforce, Trello, Zendesk, and Jira.
• Excellent verbal and written communication skills.
• This role is not eligible for visa sponsorship

Culture & Benefits

• Full-Time, Salaried Position.
• Fully remote company with collaborative asynchronous teamwork.
• Opportunity to drive success alongside some of the top publishers in the world.