TL;DR

Product Manager II, Member Billing (Fintech): Supporting the development of new functionality to streamline member collections by analyzing user and billing data, refining user experience flows, and collaborating across operations, finance, design, and engineering. Focus on optimizing member experience with collection improvements without introducing friction or frustration for users.

Location: This is a hybrid role based in New York City, with an expectation of being in-office two days per week

Salary: $133,440 - $166,800

Company

%hirify_global% is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

What you will do

Lead development of key features related to member billing within the Financial Hub, partnering with engineering, design, operations, and finance to scope, build, and launch high-quality functionality through an agile sprint process.
Work closely with a Senior Product Manager to define the roadmap, ensure alignment across the Financial Hub, and coordinate with the Claims & Eligibility team.
Review product outcomes, member behaviors, and collections trends to generate insights that shape and influence the roadmap.
Design hypotheses, set up A/B tests, interpret results, and iterate to improve member billing flows and outcomes.
Balance collections improvement with member experience, ensuring improvements don’t introduce friction or frustration for users.

Requirements

2–3+ years of product or project management experience
Strong analytical skills and experience with data-driven decision making
Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development.
Exceptional communication, organizational and collaboration skills
Strong writing and language skills
Passion for mental health and a commitment to improving access to care
Ability to thrive in a fast-paced environment.

Nice to have

Experience working on products related to revenue cycle management

Culture & Benefits

Health, Dental, Vision benefits start on your first day. Access to One Medical accounts, HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the %hirify_global% network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Up to $1,000 Professional Development Reimbursement a year.