TL;DR

Senior Implementations Manager (Fintech): Building and optimizing client onboarding and data migration for a private markets software platform with an accent on project delivery, data integrity, and customer success. Focus on complex capitalization table implementation, client training, and leveraging AI/automation for process efficiency.

Location: Abu Dhabi, UAE

Company

%hirify_global% connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

What you will do

Manage client implementation projects from post-sale data collection to sending out securities.
Onboard new clients and their law firms onto %hirify_global% by implementing capitalization tables and securities.
Manage complex datasets with high integrity and accountability, ensuring maximal accuracy.
Train clients on %hirify_global% software through product demos and walk-throughs.
Migrate client data to %hirify_global%'s onboarding spreadsheet, leveraging AI & Automation tools.
Collaborate cross-functionally with product, engineering, sales, support, and customer success teams.

Requirements

Proficiency in Excel and experience with CRMs (Salesforce).
Strong project management skills, capable of managing 40+ projects simultaneously.
Great people and communication skills with a high degree of empathy.
Highly organized with the ability to manage C-Suite Clients.
Familiarity with Private Equity and Capitalization, with interest in ESOP Advisory regulations across SG, Australia, and UAE.
Motivated to build fluency in everyday AI tools and leverage them in day-to-day tasks.

Nice to have

Experience working with Mixmax, Glean, Slack automations & workflows.
Ability to deal with uncertainties and ambiguous situations.
Ability to maintain confidentiality as required by customers.

Culture & Benefits

Opportunity to problem-solve and continuously improve onboarding processes.
Emphasis on becoming an equity expert and understanding customer business value.
Proactive engagement with trainings and enablement sessions.
Strong accountability for impacting customer health and success.
Collaborative environment with cross-functional peers to achieve successful outcomes.