TL;DR

Associate Product Manager (AI): Building and optimizing intelligent AI-driven support experiences for a restaurant platform with an accent on improving resolution time, answer quality, and customer experience. Focus on scaling rapidly evolving AI-driven support experiences, defining clear product specifications, and analyzing performance of AI-powered support journeys.

Location: Remote (United States)

Salary: $87,000–$139,000 USD

Company

%hirify_global% is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

What you will do

Write clear, concise product specifications for chat and voice AI roadmaps, including new troubleshooting journeys.
Utilize AI and analytics tools (Gemini, ChatGPT, Hex/Sigma) to identify opportunities and evaluate AI-driven support journey quality.
Conduct transcript analysis to identify content gaps, procedural issues, and routing problems.
Support product rollouts by collaborating with engineering, QA, and operations for testing and performance monitoring.
Partner with Operations SMEs to validate problems and run iterative testing cycles for new improvements.
Collaborate with content and enablement teams to ensure smooth product releases and timely delivery of resources.

Requirements

1–2+ years of experience in product management, product operations, or a similar analytical role, seeing projects through execution and post-launch.
Strong analytical skills and fluency with Google Sheets and BI tools (Hex, Sigma, etc).
Fluency using AI tools to generate insights and accelerate analysis.
Highly organized with the ability to prioritize effectively across multiple workstreams.
Excellent written and verbal communication skills, comfortable collaborating with technical and non-technical partners.
Professionalism and reliability when engaging with vendors.

Nice to have

Familiarity with contact center or Customer Support operations and metrics.
Experience with customer support tooling, chatbots, voice AI, or workflow automation.
Background working with content teams, UX writing, or structured knowledge bases.
Experience with rapid experimentation or iterative QA processes.

Culture & Benefits

Competitive compensation and benefits programs including cash compensation, benefits, and equity.
Opportunity to learn new AI tools to build faster, more independently, and with higher quality.
Emphasis on diversity, equity, and inclusion, creating equitable opportunities for all.
Hybrid work model that fosters in-person collaboration while valuing individual needs.
Commitment to creating an accessible and inclusive hiring process.