TL;DR

CX Strategy Specialist (Fintech): Shaping the future of customer experience at %hirify_global% by optimizing support processes, launching new products, and integrating customer feedback into product and operational decisions with an accent on process refinement and quality optimization. Focus on delivering high-impact improvements that drive satisfaction and operational efficiency, acting as the vital link between customers, CX agents, leadership, and product teams.

Location: Must be based in Chicago, IL; Denver, CO; and Westlake, TX with in-person attendance expected at least 3 days per week.

Salary: $78,000 - $118,000 USD based on location and experience.

Company

%hirify_global%'s mission is to democratize finance for all.

What you will do

Lead initiatives to enhance customer satisfaction by optimizing support processes and launching new products.
Act as the CX Operations liaison to Product and Engineering teams, ensuring the customer voice is integrated into product and process decisions.
Own end-to-end execution of product readiness, including launch documentation and stakeholder communication.
Identify and resolve gaps in process and operational readiness to reduce customer and agent friction.
Foster strong internal relationships to develop agent feedback loops and support change management efforts.

Requirements

4-5+ years of relevant experience in operations, strategy, or customer experience.
Ability to build relationships and collaborate across multiple teams to influence decisions.
Exceptional organizational and project management skills.
Strong analytical skills, with proficiency in data interpretation.
SQL knowledge is a plus.
Preference for Active FINRA licenses and supervisory licenses or willingness to obtain where functionally necessary.

Culture & Benefits

Performance-driven compensation with multipliers for outsized impact, bonus programs, and equity ownership.
Best-in-class benefits including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet - a flexible benefits spending account for wellness and learning.
Exceptional office experience with catered meals, events, and comfortable workspaces.

Cx Strategy Specialist (Fintech)