TL;DR

Platform Solution Architect (ESM): Participate and actively support business development initiatives by building robust, optimized, cost-effective solutions for Enterprise Services Management, ServiceNow solutions, and IT Operations Platform. Focus on analyzing client requirements, providing cost inputs, and aligning solutions across different towers.

Location: Atlanta, GA

Salary: $112,710 - $240,350

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Take end-to-end responsibility for solutions across transition, run, and transformation in the ESM Portfolio tower area.
Analyze client requirements, solution them, and work with other tower owners to align solutions.
Provide detailed cost input and ensure tagging aligns with the strategy set by the Solution Manager & DA.
Contribute to proposal writing aligned to sales strategy, themes, and scoring mechanism.
Support the Commercial Lead with Draft/mark-up of the schedules relating to your part of the solution (SoW, SLA etc.).
Bring in market intelligence from a portfolio “competitiveness” standpoint.

Requirements

Excellent communication skills to both technical and non-technical audiences.
Analytical mind with evaluative and problem-solving abilities.
3+ years of experience in IT Service Integration design, transition, or operations processes.
3+ years of experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform.
Familiarity with other Service Management Tools (such as BMC Remedy, Kinetic Data).
Experience in Service Asset Configuration Management.

Culture & Benefits

Paid time off based on employee grade (A-F): Vacation: 12-25 days, Company paid holidays, Personal Days, Sick Leave.
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.

Platform Solution Architect (Esm)