TL;DR

Monitoring Support Team Lead (Igaming): Leading a local Monitoring Team in Sao Paulo, delivering high-quality incident detection and management services. Focus on enhancing team performance, maintaining monitoring dashboards, and ensuring swift incident response in a 16/7 coverage environment.

Location: Must be based in Sao Paulo, Brazil.

Company

%hirify_global% is a leading technology company delivering innovative gaming products and services in regulated markets.

What you will do

Lead the local Monitoring Team in %hirify_global% Sao Paulo to deliver consistent, high-quality services.
Perform Monitoring, Incident Management, Redundancy, and Incident Reporting activities.
Monitor multiple business systems and detect incidents across multiple service dependencies.
Enhance the Monitoring Team performance to meet SLA requirements.
Coordinate incident communication with multiple parties and liaise with third parties during Incident Management.

Requirements

Are willing to develop your career in Incident Management.
Have previous experience in Monitoring, Incident Management, or a similar role (1 year minimum, 2 or more years recommended).
Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
Have strong command of English for both written and spoken communication.

Nice to have

Having experience working with Grafana or similar tools.

Culture & Benefits

A supportive and collaborative team environment.
Opportunities for professional growth and development.
A commitment to innovation and excellence.
A diverse and inclusive workplace where everyone is welcome.
Comprehensive benefits and competitive compensation.