TL;DR

Monitoring Specialist: Performing monitoring, incident management, and reporting activities across multiple business systems with an accent on detecting incidents, executing redundancy protocols, and coordinating communication. Focus on learning company products, understanding environments, and constant skill development in incident management.

Location: Onsite in Sao Paulo, Brazil

Company

%hirify_global%, founded in 1999 and listed on the London Stock Exchange, is a leading technology company in the gaming industry, providing innovative products and services focused on regulated and regulating markets.

What you will do

Perform Monitoring, Incident Management, Redundancy, and Incident Reporting activities.
Work on shifts (16/7 coverage) to monitor multiple business systems and detect incidents.
React to incidents by executing appropriate redundancy protocols and coordinating communication.
Familiarize yourself with company products, backend settings, and Incident Management documentation.
Liaise with third parties and carry out investigations to determine incident root causes.
Continuously develop skills and knowledge in the Incident Management domain.

Requirements

Willingness to develop a career in Incident Management.
Previous experience in Monitoring, Incident Management, or a similar role (1-2+ years).
Knowledge of Monitoring and Incident Reporting methodologies and processes.
Strong command of English for both written and spoken communication.

Nice to have

Experience working with Grafana or similar tools.

Culture & Benefits

Supportive and collaborative team environment.
Opportunities for professional growth and development.
Commitment to innovation and excellence.
Diverse and inclusive workplace.
Comprehensive benefits and competitive compensation.

Hiring process

Submit your CV and a brief motivation letter covering your goals and relevant experience.
Kindly provide your resume in English.