TL;DR

Senior Manager, Customer Success (Mid-Market, Premium Services): Leading and developing Customer Success Managers, driving customer retention and expansion for mid-market businesses with an accent on scalable engagement strategies, operational frameworks, and strategic partnerships across functions. Focus on influencing key decision-makers, driving game-changing customer engagement strategies, and fostering innovation within a high-growth environment.

Location: Atlanta, Georgia; Plano, Texas

Company

%hirify_global% is the global financial technology platform that powers prosperity for approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals.
Drive customer retention and expansion by developing scalable engagement strategies and optimizing onboarding for mid-market businesses.
Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey.
Advocate for customer needs, providing insights to product teams to influence future enhancements.
Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.

Requirements

7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries.
Proven ability to lead and scale high-performing teams in a customer-centric environment.
Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of %hirify_global% Enterprise Suite (IES).
Experience in strategic planning, process optimization, and change management.
Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
Ability to leverage analytics and performance metrics to make data-driven decisions.

Culture & Benefits

Opportunity to lead at scale and drive transformative impact in a fast-moving, high-growth environment.
Foster a culture of excellence, collaboration, and continuous improvement within the CSM organization.
Competitive compensation package with a strong pay-for-performance rewards approach.
Eligible for a cash bonus, equity rewards, and benefits.
Passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.