Associate Technical Account Manager (Real Estate Software)

TL;DR

Associate Technical Account Manager (Real Estate Software): Providing technical software support and implementation guidance to clients in the public housing industry with an accent on effective troubleshooting and clear communication. Focus on resolving complex application issues and championing client success through product features and best practices.

Location: Hybrid in Santa Barbara, CA

Salary: $5,000–$5,249 USD per month

Company

hirify.global pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products for clients globally.

What you will do

• Provide technical software support, set-up, and implementation guidance to clients via email and phone.
• Utilize problem-solving skills to troubleshoot application issues and deliver effective solutions.
• Build client trust through responsive support and clear guidance.
• Champion client success by sharing relevant product features and best practices.
• Collaborate with teams to escalate and resolve challenges, contributing to innovative solutions.
• Continuously learn and master hirify.global products and industry trends.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience.
• Comfortable providing live support via phone and email and troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, focusing on accuracy and efficiency.
• Adaptable and flexible to thrive in fast-paced environments.
• Skilled at building strong relationships and earning client trust.

Nice to have

• Familiarity with property management or real estate software, particularly hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Join an award-winning culture, consistently recognized as a "Best Place to Work".
• Receive comprehensive benefits, including 100% paid employee medical premiums.
• Participate in a company profit-sharing plan.
• Benefit from flexible work arrangements.
• Contribute to over 350 nonprofits globally through employee-chosen philanthropic support.
• Work in a supportive, collaborative, and growth-oriented environment.