Senior Workflow Consultant (Legal AI)

TL;DR

Senior Workflow Consultant (Legal AI): Providing comprehensive workflow consulting services to customers, ensuring seamless integration and utilization of hirify.global's software solutions with an accent on optimizing customer workflows, increasing efficiency, and driving adoption. Focus on assessing current workflows, identifying pain points, and supporting the adoption of AI-powered features for legal work.

Location: Hybrid (Burnaby, Calgary, or Toronto, Canada)

Salary: $103,800–$140,400 CAD

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Talk to potential professional services customers to position the value of workflow packages and assist with closing opportunities.
• Collaborate with customers to assess their current workflows, identify pain points, and recommend workflow enhancements using hirify.global's legal software.
• Conduct comprehensive account setup and configuration services, ensuring the software aligns with customer workflows and best practices.
• Assist customers in setting up efficient document generation workflows using hirify.global’s suite of products.
• Leverage prior legal experience to improve workflows related to substantive legal tasks and support customers in adopting AI-powered features.
• Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their implementation and adoption journey.

Requirements

• 5+ years experience in developing and implementing workflow strategies, ideally within the software or technology industry.
• 2+ years of legal experience and/or training at a paralegal or higher level.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Strong strategic thinking, analytical, and communication skills, with a track record of identifying customer needs and influencing outcomes.
• A keen interest in improving your craft by using AI with hands-on experience for drafting, research, summarization, or workflow support.
• Ability to work independently and manage multiple priorities in a fast-paced environment while exercising good independent professional judgment.

Nice to have

• A strong understanding of cloud-based legal technologies and the legal industry.
• Ability to design and build automation processes using Excel/Google Sheets, Slack workflows, or scripting languages (e.g., SQL).

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local hirify.globalns to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.