Delivery Manager (ERP/CRM)

TL;DR

Delivery Manager (ERP/CRM): Leading and structuring cross-functional initiatives for product rollouts and back-office systems with an accent on clarifying requirements, managing dependencies, and ensuring smooth project execution. Focus on turning ambiguity into action and helping teams deliver reliably through practical planning and risk management.

Location: Hybrid, encouraging time in offices in Leicestershire or London, UK. Fully remote working is not available.

Company

hirify.global is a product company dedicated to making heroes happy by providing discounts and innovative services.

What you will do

• Lead high-impact, cross-functional delivery for customer-facing product launches and operational changes.
• Run end-to-end delivery from scoping through go-live, ensuring realistic and outcomes-driven plans.
• Facilitate requirements discovery across impacted teams, clarifying needs and ownership.
• Build and maintain project plans, workstreams, dependencies, timelines, and RAID logs.
• Keep projects moving by chasing actions, unblocking issues, and escalating risks early.
• Own and evolve the roadmap for key back-office systems, translating needs into clear user stories.

Requirements

• Proven experience in delivery management, project management, or programme delivery within a tech business.
• Confidence leading complex, cross-functional delivery on customer-facing product rollouts.
• Strong stakeholder management skills across technical and non-technical audiences.
• Experience working with or improving back-office systems (e.g., ERP, CRM, HRIS, finance tooling).
• Practical, organized approach to delivery planning, documentation, and risk management.
• Natural instinct for building process and operational maturity in fast-moving environments.

Culture & Benefits

• Hybrid working and flexible hours.
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme.
• Company bonus scheme and exclusive access to thousands of discounts.
• Generous funded BUPA medical insurance covering pre-existing conditions.
• Group auto-enrolment pension plan and enhanced parental leave.
• Healthcare cashback plan and employee assistance programme including mental health support.
• Relaxed dress code, modern office space with games area, chill-out areas, and free drinks/snacks.
• Onsite gym at HQ with access to free HIIT & stretch classes.
• Strong learning and development culture and a personal growth fund.