TL;DR

Customer Education Instructional Designer and Trainer: Architecting scalable, hands-on learning solutions and delivering high-impact, complex technical training to a diverse global audience. Focus on maintaining a deep technical understanding of %hirify_global% solutions and driving educational strategy from content design through global delivery and coaching.

Location: Atlanta, GA, Austin, TX, Denver, CO, Washington, DC

Salary: $114,300.00 to 139,000.00 (for Colorado, Georgia, and Texas based) or 120,000.00 to 146,000.00 (for New York City, Washington, DC Metro and California based)

Company

%hirify_global% is committed to helping build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.

What you will do

Maintain a deep and current technical understanding of %hirify_global% solutions and industry trends.
Design, develop, update, and implement objective-based training materials and comprehensive learning paths for all %hirify_global% products.
Facilitate engaging and effective training sessions in both virtual and in-person classroom environments for customers and post-sales partners.
Mentor and upskill junior trainers (both employees and partners), and provide constructive feedback and coaching to participants during training sessions.
Participate in stakeholder meetings with Product, Sales, Marketing, and Customer Success to review and refine the rolling enablement plan.

Requirements

Experience: 5+ years of experience in Technical Enablement, Training Delivery, or Post-Sales/Consulting.
Domain Expertise: Strong Application Services, Zero Trust, and Networking domain knowledge and a minimum of 5 years of experience in application security, Internet technologies, standards, and protocols.
Technical Consulting Experience: Minimum 2 years of experience in technical consulting and/or other customer-facing roles delivering technical products or services.
Education: Bachelor’s or Master’s degree in a technical domain or related field.
Training Expertise: 5+ years of experience in training delivery and facilitation, including expertise in virtual and in-person classroom management and adult learning principles.
Communication: Excellent written and verbal communication skills with the ability to articulate and simplify complex technical concepts.

Nice to have

Experience with Web Application Firewall (WAF), Content Delivery Networks (CDN), Web Performance, Security, or common enterprise network solutions.
API experience.
Working knowledge of Learning Management Systems (LMS) for scheduling and tracking.
Proven track record of technical training to a customer audience.
Intellectual curiosity, self-starter mentality, and situational fluency to handle challenging business situations.

Culture & Benefits

Flexible paid time off covering vacation and sick leave.
Complete package of health & welfare and financial benefits and programs to support you and your family.
We’re a highly ambitious, large-scale technology company with a soul, committed to protecting the free and open Internet.

Customer Education Instructional Designer And Trainer