Customer Success Manager

TL;DR

Customer Success Manager: Building and maintaining strong customer relationships, driving product adoption, and ensuring customers benefit from fleet safety solutions. Focus on proactive engagement, risk mitigation, and leveraging data for continuous improvement and achieving key success metrics.

Location: Must be based in Mumbai, India. Frequent travel to meet with customers in person is required.

Company

hirify.global harnesses Computer Vision and Edge Computing to provide fleet safety solutions, experiencing significant year-over-year growth.

What you will do

• Guide customers through onboarding, providing comprehensive training and support.
• Develop and maintain strong relationships with customers, acting as their primary point of contact.
• Drive product adoption and usage by identifying key features aligned with customer goals.
• Foster engagement through regular check-ins, new feature updates, and Quarterly Business Reviews (QBRs).
• Collaborate with Sales teams to ensure customer renewals and explore upsell opportunities.
• Monitor customer health, identify potential risks, and advocate for customer needs internally.
• Track and analyze customer success metrics, providing regular reports and insights to stakeholders.

Requirements

• 8+ years of experience in Customer Success or Account Management.
• Strong relationship management, communication, and presentation skills.
• Experience in driving product adoption and customer engagement.
• Ability to analyze customer success metrics and identify risks.
• Must be based in Mumbai, India.
• Ability to travel frequently to meet with customers in person.

Culture & Benefits

• Commitment to an inclusive and diverse team.
• Equal-opportunity employer focused on revolutionizing the transportation ecosystem.