TL;DR

Senior Enterprise Account Manager (SaaS): Driving customer success and fostering strategic client relationships across the full client lifecycle with an accent on understanding business objectives and ensuring maximum value realization from %hirify_global%'s products. Focus on developing new business opportunities, driving renewals, and managing account retention and upgrades.

Location: Remote (United States)

Company

%hirify_global% is a company committed to digital accessibility, aiming to eliminate every barrier to digital content so everyone can experience the web without limitations.

What you will do

Serve as the lead point of contact for all customer account management matters.
Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors.
Educate customers on product best practices and benefits.
Collaborate with cross-functional teams to ensure an exceptional customer experience.
Communicate progress of monthly/quarterly initiatives, updates, and goals to stakeholders.
Develop new business opportunities, drive renewals and upgrades, and manage account retention.

Requirements

6+ years of experience as a Senior/Enterprise Account Manager.
Familiarity with HTML, JavaScript, and CSS design capabilities.
Experience with web commerce and web/mobile applications.
Knowledge of usability principles, universal design, and techniques.
Must be based in the United States.

Nice to have

Experience working in fast-paced startup environments.

Culture & Benefits

Work with a talented but humble team.
Competitive compensation and equity.
Weekly paid family meal.
401k, medical, dental, and vision insurance.
Flexible and Generous PTO Policy, including 15.5 company-paid holidays.
One-time stipend of $300 to support remote work conditions.