Customer Support Consultant

TL;DR

Customer Support Consultant: Delivering outstanding customer support via calls and emails, building strong customer relationships, and handling sensitive customer data. Focus on understanding client solutions and meeting KPIs, communicating with developers and cross-functional specialists to ensure customer satisfaction.

Location: Opportunity to cooperate fully remotely

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via calls and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Requirements

• Excellent Ukrainian and English communication skills (C1 for both spoken and written)
• At least 6 months of experience in customer support role
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

• Experience with CRM systems

Culture & Benefits

• Fixed schedule: Monday-Friday, 4pm - 12am Kyiv time
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation