TL;DR

Customer Support Consultant: Delivering outstanding customer support via calls and emails, building strong customer relationships, and handling sensitive customer data. Focus on understanding client solutions and meeting KPIs, communicating with developers and cross-functional specialists to ensure customer satisfaction.

Location: Opportunity to cooperate fully remotely

Company

%hirify_global% is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

Deliver outstanding customer support via calls and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI

Requirements

Excellent Ukrainian and English communication skills (C1 for both spoken and written)
At least 6 months of experience in customer support role
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

Experience with CRM systems

Culture & Benefits

Fixed schedule: Monday-Friday, 4pm - 12am Kyiv time
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation