TL;DR

Servicenow Catalog Developer (AI): Designing and maintaining CMDB architecture aligned with CSDM and organizational standards, and configuring/optimizing ITOM modules. Focus on implementing CI classes, relationships, reconciliation rules, data quality dashboards, and leveraging AI/ML features in ServiceNow.

Location: Onsite in Mumbai, India

Company

%hirify_global% is an AI-powered global business and technology transformation partner, delivering tangible business value by imagining the future of organizations and making it real with AI, technology, and people.

What you will do

Design and maintain CMDB architecture aligned with CSDM and organizational standards.
Implement CI classes, relationships, reconciliation rules, and data quality dashboards.
Ensure CMDB health through audits, normalization, and compliance checks.
Configure and optimize ITOM modules (Discovery, Service Mapping, Event Management, Orchestration).

Requirements

Strong knowledge of CSDM, CMDB design principles, and ITOM architecture.
Hands-on experience with Discovery, Service Mapping, and Event Management.
Proficiency in scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
Familiarity with AI/ML features in ServiceNow, especially Now Assist for ITOM.
Work onsite from Mumbai, India.

Culture & Benefits

Opportunity to shape your career with a range of career paths and internal opportunities.
Personalized career guidance from leaders.
Comprehensive wellness benefits including health checks, telemedicine, and insurance.
Opportunity to work on cutting-edge projects in tech and engineering with industry leaders.
Work for a responsible and diverse group of 420,000 team members in more than 50 countries.