Problem Manager

TL;DR

Problem Manager: Fostering collaboration for IT service improvement and operational resilience with an accent on root cause analysis, incident investigations, and ensuring actions prevent repeat issues. Focus on generating high-quality insights, accurate reporting to Execs, and continuous improvement of technology services.

Location: Hybrid role requiring 40% (two days) in an office site in Manchester, Leeds, or Halifax, United Kingdom.

Salary: £67,023 - £74,470

Company

hirify.global is a major UK banking group transforming its services and investing in technology to shape the future of finance.

What you will do

• Oversee investigations after Service Impacting IT incidents.
• Identify key findings and ensure actions prevent repeat issues.
• Prioritise improved customer and colleague experience of technology services.
• Provide factual and timely reporting to Execs.
• Ensure accurate use of the wider Problem Management process.

Requirements

• Curiosity to dig deep and understand the true root cause and why it happened.
• High level of care and a precise attention to detail.
• Confidence in leading and controlling large meetings.
• Ability to manage and progress a workload independently.
• Ability to deal with conflict or challenge.

Nice to have

• ITIL v4 Foundation

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual bonus award and share schemes.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.
• Hybrid working model with 40% office attendance.