TL;DR

Problem Manager: Fostering collaboration for IT service improvement and operational resilience with an accent on root cause analysis, incident investigations, and ensuring actions prevent repeat issues. Focus on generating high-quality insights, accurate reporting to Execs, and continuous improvement of technology services.

Location: Hybrid role requiring 40% (two days) in an office site in Manchester, Leeds, or Halifax, United Kingdom.

Salary: £67,023 - £74,470

Company

%hirify_global% is a major UK banking group transforming its services and investing in technology to shape the future of finance.

What you will do

Oversee investigations after Service Impacting IT incidents.
Identify key findings and ensure actions prevent repeat issues.
Prioritise improved customer and colleague experience of technology services.
Provide factual and timely reporting to Execs.
Ensure accurate use of the wider Problem Management process.

Requirements

Curiosity to dig deep and understand the true root cause and why it happened.
High level of care and a precise attention to detail.
Confidence in leading and controlling large meetings.
Ability to manage and progress a workload independently.
Ability to deal with conflict or challenge.

Nice to have

ITIL v4 Foundation

Culture & Benefits

A generous pension contribution of up to 15%.
An annual bonus award and share schemes.
30 days’ holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies.
Hybrid working model with 40% office attendance.