TL;DR

Customer Success Coordinator: Supporting customer success and sales teams by managing client needs, escalations, data analysis, and reporting for a brand visibility platform with an accent on proactive client engagement and platform adoption. Focus on tracking issues, running data analysis projects, and coordinating communications to ensure a high-quality client experience.

Location: Remote from Manila, Philippines (requiring comfort working during U.S. business hours)

Company

%hirify_global% is a leading brand visibility platform enabling discovery and engagement across AI search, traditional search, social media, and direct communications.

What you will do

Support sales with presentations, analytics, and optimization recommendations.
Track customer support issues and enhancement requests, ensuring account teams are informed and follow-ups happen.
Monitor customer health scores and data in Salesforce, flagging risks and supporting platform adoption.
Run data analysis projects and generate customer usage reports as needed.
Manage inbound requests for customer reports, data exports, and performance summaries.
Coordinate outbound communications to customers, such as release notes and product updates.

Requirements

1–2 years of experience in account coordination, customer success, support, or operations.
Strong communication skills and comfort collaborating across teams.
Ability to juggle multiple priorities, stay organized, and follow through independently.
Willingness to learn technical systems and troubleshoot common platform issues.
Proficient in Google Suite, PowerPoint, and Excel; experience with Salesforce, JIRA, and Zendesk is a plus.
Professional fluency in written and spoken English, able to communicate clearly with U.S.-based teams and clients.
Comfortable working during U.S. business hours.

Culture & Benefits

Consistently recognized as a ‘Best Place to Work’ globally.
Builds a results-driven, engaging culture where every employee contributes to success.
Opportunity to perform at the highest possible level and grow skills.
Committed to building a diverse team and does not discriminate based on protected characteristics.
Provides reasonable accommodations to people with disabilities as required by law.