Customer Success Coordinator

TL;DR

Customer Success Coordinator: Supporting customer success and sales teams by managing client needs, escalations, data analysis, and reporting for a brand visibility platform with an accent on proactive client engagement and platform adoption. Focus on tracking issues, running data analysis projects, and coordinating communications to ensure a high-quality client experience.

Location: Remote from Manila, Philippines (requiring comfort working during U.S. business hours)

Company

hirify.global is a leading brand visibility platform enabling discovery and engagement across AI search, traditional search, social media, and direct communications.

What you will do

• Support sales with presentations, analytics, and optimization recommendations.
• Track customer support issues and enhancement requests, ensuring account teams are informed and follow-ups happen.
• Monitor customer health scores and data in Salesforce, flagging risks and supporting platform adoption.
• Run data analysis projects and generate customer usage reports as needed.
• Manage inbound requests for customer reports, data exports, and performance summaries.
• Coordinate outbound communications to customers, such as release notes and product updates.

Requirements

• 1–2 years of experience in account coordination, customer success, support, or operations.
• Strong communication skills and comfort collaborating across teams.
• Ability to juggle multiple priorities, stay organized, and follow through independently.
• Willingness to learn technical systems and troubleshoot common platform issues.
• Proficient in Google Suite, PowerPoint, and Excel; experience with Salesforce, JIRA, and Zendesk is a plus.
• Professional fluency in written and spoken English, able to communicate clearly with U.S.-based teams and clients.
• Comfortable working during U.S. business hours.

Culture & Benefits

• Consistently recognized as a ‘Best Place to Work’ globally.
• Builds a results-driven, engaging culture where every employee contributes to success.
• Opportunity to perform at the highest possible level and grow skills.
• Committed to building a diverse team and does not discriminate based on protected characteristics.
• Provides reasonable accommodations to people with disabilities as required by law.