TL;DR

1:Many Customer Success Manager (Edtech): Overseeing and nurturing a portfolio of smaller UK school partners through scalable content and communication strategies. Focus on developing a tech-touch approach to onboarding teachers and building the Magma Community.

Location: Office-first policy; employees work from the office in Bloomsbury, London

Company

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming maths education through the power of AI.

What you will do

Run kick-off meetings and periodic check-ins across the customer lifecycle.
Build strategies to cohort teachers and coaches and deliver relevant, engaging content (emails, webinars, and more).
Help build the Magma Maths community by connecting educators.
Lead virtual, large-scale onboarding and professional learning sessions.
Identify and showcase exemplary usage of the Magma platform across the Magma community.
Gather customer feedback and insights to inform product development and improvement.

Requirements

3–5 years’ experience in education, professional learning/development, or edtech.
Previous experience as a Customer Success Manager is a major plus.
Desire to work in a fast-paced scale-up environment.
Confidence speaking to large groups of people.
Proven ability to build and retain strong relationships.
Location: Bloomsbury, London. This role follows an office-first policy; employees work from the office

Culture & Benefits

Be part of a growing tech scale-up with a powerful mission to improve maths education across the UK and beyond.
Supportive, highly collaborative team environment.
A culture that values innovation where your ideas and perspective truly matter.
Opportunities to visit partner schools and see Magma in action.
The chance to make a meaningful, lasting impact on education and society.