TL;DR

Customer Support Officer (Fintech): Providing friendly and professional support to small business owners via phone, email, and live chat with an accent on quick problem-solving and ownership of customer issues. Focus on understanding customer needs, finding fair solutions, and identifying opportunities for process improvement.

Location: This is a hybrid-based role, working from our Cardiff City Centre Office. Once you’ve passed your probation, you’ll be in the office 3 days a week and 2 days from home.

Salary: £26,500 + monthly bonuses

Company

%hirify_global% provides an all-in-one business credit card & spend management platform that helps business owners save time and money, serving over 200,000 businesses across the world.

What you will do

Service customers over phone, email, and live chat in a friendly and professional manner.
Solve problems quickly, owning each customer's issue from start to finish.
Listen carefully to understand issues and find fair, sensible solutions.
Stay up-to-date with products and policies to offer accurate advice.
Identify opportunities to improve FAQs and suggest process changes.
Identify customers who might need extra support and ensure they receive it.

Requirements

2+ years of customer service experience (financial services experience strongly preferred)
Excellent written and verbal communication skills
Strong judgment and confidence in handling complex or sensitive queries
Ability to manage high volumes of inquiries without compromising quality
A proactive, solutions-focused approach
Empathy, curiosity, and a genuine desire to help people
Ability to work both independently and in a fast-paced team environment

Culture & Benefits

Private Healthcare (including dental and optician services), and Worldwide travel insurance.
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
Salary Sacrifice Pension Scheme up to 7% match.
28 days holiday (plus bank holidays).
Annual Learning and Wellbeing Budget.
Dog-Friendly Offices with free drinks and snacks.

Hiring process

First stage: 15-minute intro call with a member of the Talent Team.
Final stage: Attend an in-person assessment day.