TL;DR

Manager, Implementation (SaaS): Leading and coaching an SMB Implementation team to ensure successful account activation and meet aggressive revenue goals with an accent on optimizing implementation playbooks, mitigating churn risk, and ensuring long-term scalability. Focus on proactively solving problems and serving as a primary escalation point for customer success.

Location: Remote (U.S.)

Company

%hirify_global% is a leading cloud-based auto-repair shop software company, trusted by over 3,500 auto shops across the U.S. and Canada.

What you will do

Coach and lead the SMB Implementation team through 1:1s, performance reviews, and feedback.
Track, measure, and report on pre-active cancellation mitigation, account activation, and other KPIs.
Refine and optimize SMB playbooks to increase activation and mitigate churn risk.
Proactively solve problems and serve as primary escalation point for SMB Implementation Managers.
Work closely with sales partners to ensure customer expectations are met and provide technical expertise.
Become a subject matter expert on %hirify_global% products and the auto services industry.

Requirements

3-5 years of experience in an individual contributor role focused in SaaS software implementation or a customer facing role.
Proven leadership experience successfully leading, motivating, and coaching a team of full-time employees.
Respect of peers and direct reports.
Ability to handle tough situations with an objective and pragmatic outlook.
High emotional intelligence; patience and active listening skills.
Exceptional project management and organizational skills.

Nice to have

Certifications or equivalent experience in formal project management methodologies (e.g., PMP, Agile Scrum Master).

Culture & Benefits

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date (mainly for U.S. based, full-time employees).
Short term and long term disability, employee assistance program.
Reimbursement for a personal health and wellness membership.
Generous parental leave and 401(k) available upon hire.
11 paid holidays and flexible time off.
Matching donations for approved charitable organizations and group volunteer efforts.