Technical Support Engineer

TL;DR

Technical Support Engineer: Resolving complex technical issues and improving internal tools for the hirify.global platform, with an accent on supporting customer-facing teams and troubleshooting data workflows. Focus on internal API integrations, enhancing dashboards, and reducing manual work to directly impact the customer experience.

Location: Remote (US)

Salary: $72,000 - $112,000

Company

hirify.global is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

• Become a subject matter expert on the hirify.global platform to help build internal tools that support customer-facing teams.
• Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
• Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
• Collaborate closely with Engineering to support internal API integrations and custom tooling development.
• Analyze support trends and identify opportunities to improve tooling and reduce manual work.
• Document findings and contribute to the team's knowledge base.

Requirements

• 1-3 years of experience in a technical support engineering role or a similar role.
• Proficiency in scripting or programming languages.
• Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
• Familiarity with front-end web technologies (HTML, JavaScript, CSS).
• Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
• Excellent analytical and communication skills.

Nice to have

• Familiarity with SQL (e.g., PostgreSQL or MySQL).
• Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.
• Experience with email, push, and/or SMS platforms and providers.
• Experience with support case management platforms such as Jira or Zendesk.
• Experience with APM tools such as Datadog.

Culture & Benefits

• Paid parental leave.
• Competitive salaries, meaningful equity, & 401(k) plan.
• Medical, dental, vision, & life insurance.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.