TL;DR

Technical Support Engineer: Resolving complex technical issues and improving internal tools for the %hirify_global% platform, with an accent on supporting customer-facing teams and troubleshooting data workflows. Focus on internal API integrations, enhancing dashboards, and reducing manual work to directly impact the customer experience.

Location: Remote (US)

Salary: $72,000 - $112,000

Company

%hirify_global% is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

Become a subject matter expert on the %hirify_global% platform to help build internal tools that support customer-facing teams.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Collaborate closely with Engineering to support internal API integrations and custom tooling development.
Analyze support trends and identify opportunities to improve tooling and reduce manual work.
Document findings and contribute to the team's knowledge base.

Requirements

1-3 years of experience in a technical support engineering role or a similar role.
Proficiency in scripting or programming languages.
Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
Familiarity with front-end web technologies (HTML, JavaScript, CSS).
Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
Excellent analytical and communication skills.

Nice to have

Familiarity with SQL (e.g., PostgreSQL or MySQL).
Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.
Experience with email, push, and/or SMS platforms and providers.
Experience with support case management platforms such as Jira or Zendesk.
Experience with APM tools such as Datadog.

Culture & Benefits

Paid parental leave.
Competitive salaries, meaningful equity, & 401(k) plan.
Medical, dental, vision, & life insurance.
Flexible PTO.
Monthly Employee Wellness allowance.
Monthly Professional Development allowance.