TL;DR

Partner Success Manager (AI): Strategically building and managing relationships with current and prospective partners to drive sales and expand market reach with an accent on partner onboarding, enablement, and operational support. Focus on fostering positive relationships, providing reliable service, and analyzing partner performance data.

Location: This role will be based in Toronto, Vancouver or Calgary, Canada and will support our US-based partners. Hybrid work environment, with expectation for local %hirify_global%ns to be in office min. twice per week.

Salary: $78,000–$105,600 CAD

Company

%hirify_global% is a global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

Support onboarding and enablement of new partners, ensuring access to resources and processes.
Act as the primary point of contact for growth partners, maintaining regular communication and addressing inquiries.
Foster positive relationships through proactive communication and reliable, supportive service.
Manage day-to-day partner program operations, including tracking activities and managing communication channels.
Assist in gathering and reporting data on partner performance to identify areas for support or improvement.
Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.

Requirements

Minimum of 1-3 years in partner success, customer success, or account management.
Strong communication, organizational abilities, and customer support skills.
Ability to proactively identify and address partner challenges and advocate for solutions.
Bachelor’s degree in Business, Marketing, or a related field.

Nice to have

Experience working with Channel Partners.
Demonstrated keen interest in improving your craft by using AI.

Culture & Benefits

Competitive, equitable salary with top-tier health, dental, and vision insurance.
Hybrid work environment, with expectation for local %hirify_global%ns to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit.
RRSP matching and RESP contribution.
%hirify_global%versary recognition program with special acknowledgement at 3, 5, 7, and 10 years.