TL;DR

Senior Customer Success Manager (Travel Industry): Responsible for the post-sales success of a portfolio of customers, making the value of the solution visible and identifying opportunities for expansion. Focus on driving customer adoption, delivering industry-leading customer experiences, and preventing churn.

Location: Hybrid (Dallas, TX)

Company

%hirify_global% is a leader in travel and expense solutions, creating a future where technology drives business value and inspires extraordinary results.

What you will do

Deliver an industry leading customer experience to assigned enterprise client base.
Collaborate with internal teams to represent voice of the customer.
Own ultimate responsibility for the customer’s retention and expansion success while preventing churn.
Manage key accounts through monitoring customer health, business reviews and customer engagement.
Conduct business reviews with a consultative approach to uncover trends and inform client of additional travel program savings opportunities.

Requirements

Bachelor’s Degree or equivalent experience.
5+ years experience in a consultative, strategic customer service role, or 5 years in travel industry.
Strong interpersonal, organizational, and communication skills.
Proficient with Excel, Word, Powerpoint,Google Suite, Salesforce experience.
Experience using video conferencing systems (Zoom or GoToMeeting).
Gainsight experience.

Culture & Benefits

Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.