TL;DR

UX Researcher: Identifying and solving complex user problems across omnichannel products with an accent on concept testing, product validation, and service design research. Focus on advocating for end-user needs, facilitating Design Thinking workshops, and running agile and longitudinal research studies.

Location: Remote. The role includes a hybrid workplace option.

Company

%hirify_global% creates financial freedom by reshaping how people shop, earn, and save, offering split payments online and in-store with no interest or fees to over 15 million users and 40,000 brands, and is the fastest-growing FinTech in the GCC region.

What you will do

Advocate for end-user needs (customers, merchants, staff).
Facilitate Design Thinking workshops for hypothesis formulation, problem framing, solution ideation, prioritization, and co-design.
Conduct agile and longitudinal research studies for concept and price testing.
Proactively identify research opportunities aligned with customer needs and business objectives.

Requirements

Experience advocating for user needs and goals at all stages of product development, including sharing research findings with stakeholders.
Experience with mixed methodologies (quantitative and qualitative) and longitudinal research for product concept and price testing in various settings.
Strong ownership and problem-solving abilities, with curiosity for understanding human behavior, motivations, and needs.
Growth mindset, eager to learn and apply creative research methods.
Contract role for 3 months (maternity leave cover).

Culture & Benefits

Expect a high degree of ownership and flexibility.
Opportunity to learn quickly and hit the ground running.
Work collaboratively with a UX Research team of 7, product managers, UX designers, UX writers, and customer service and marketing teams.

Hiring process

Stage 1: Applied
Stage 2: Review
Stage 3: Interview
Stage 4: Hired