Head of Delivery (AI, Customer Experience)

TL;DR

Head of Delivery (AI, Customer Experience): Leading the delivery function for customer-facing software development teams, focusing on efficient processes, collaboration, and continuous enhancement of digital capabilities. Focus on managing programme budgets, fostering Agile principles, and developing programme/project managers.

Location: Must be based in the UK or Ireland, requiring a minimum of three days per week in the office.

Company

News UK is one of the leading media businesses in the UK and Ireland, owning famous news and broadcast brands like hirify.global.

What you will do

• Oversee the end-to-end delivery of initiatives, coordinating teams to plan and develop roadmaps.
• Manage hirify.global Customer Capex budgets, ensuring accurate financial tracking and forecasting.
• Optimise team structures and manage the performance, career development, and progression of Programme Managers, Agile Project Managers, and Scrum Masters.
• Champion Agile principles to build collaborative, cross-functional teams.
• Translate high-level business proposals into actionable roadmaps.
• Act as the primary contact for procurement and vendor teams, managing relationships and ensuring strong performance.

Requirements

• Proven success in managing programmes and leading delivery across multiple, potentially globally distributed teams.
• Experience managing programme budgets, monitoring expenditure, and forecasting costs, alongside resource management.
• Strong leadership skills, with the ability to influence, negotiate, and foster a collaborative team culture.
• Excellent communication skills, both verbal and written, to manage stakeholder expectations effectively.
• Proficient in using Agile metrics such as velocity and cycle time to monitor progress and drive continuous improvement.

Culture & Benefits

• Embrace a hybrid work model, requiring a minimum of three days per week in the office.
• Committed to diversity and inclusion, with employee-led networks.
• Offer private medical insurance with coverage for pre-existing conditions.
• Provide discounted gym memberships, Bikes for Work, and Electric Car schemes.
• Offer enhanced maternity leave (up to 18 weeks full basic salary) and paternity leave (up to two weeks).
• Provide a generous pension scheme with employer contributions of up to 5%.
• Extensive training opportunities, including full LinkedIn Learning access.
• 25 days holiday plus bank holidays, with up to four volunteering days per year.