TL;DR

Specialist - Customer Success (SaaS): Proactively engaging with customers to understand their business flows and use-cases, showcasing product demos, and aligning with stakeholders to strengthen relationships. Focus on evaluating product suite investment, identifying efficiency gains, and driving product adoption and customer retention.

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences for over 72,000 companies globally.

What you will do

Engage proactively with customers using defined engagement models.
Understand and document customer’s business flow and use-cases.
Showcase product demos and develop solutions using %hirify_global% products, leveraging AI.
Establish strong customer relationship management programs with key stakeholders.
Evaluate customer's product suite investment and identify efficiency gains.
Promote awareness of the latest %hirify_global% innovations and upcoming features.
Collaborate with internal cross-functional teams to address customer issues and solutions.
Drive product adoption and customer retention by working with Program Managers to derive data-driven insights.

Requirements

Proven track record of establishing yourself as a strategic trusted advisor to clients.
Ability to articulate complex client and vendor concepts to diverse audiences.
Very Strong written and verbal presentation/communication skills (ESSENTIAL).
Self-starter capable of owning ongoing customer success for various client sizes.
Ability to report and share client status on a timely basis.
Bachelor's Degree in Computer Science + Business Education preferred.

Culture & Benefits

Foster an environment that enables individuals to find their true potential, purpose, and passion.
Welcome colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity and believe in the value of workplace diversity.
Part of a global team of over 4,500 employees.
Build with a fresh vision and real impact.