Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Addressing customer inquiries and concerns related to the hirify.global platform, which integrates voice, SMS, WhatsApp, and AI. Focus on investigating issues, escalating complex problems, and providing guidance to ensure customer teams operate efficiently.

Location: Must be based in the USA

Company

hirify.global is an AI-powered customer communications platform used by 22,000+ companies worldwide.

What you will do

• Work closely with customers to identify, investigate, and escalate their questions and concerns.
• Advise customers on how to efficiently use the hirify.global platform.
• Collaborate with the global support team to solve customer issues.
• Share feedback and ideas to help the team continually improve.

Requirements

• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Technical aptitude and willingness to learn.
• Strong curiosity to investigate issues and empathy to build positive customer experiences.
• Ability to multi-task across different tools and platforms.
• Willingness to work with multiple teams in an international and multilingual environment.

Culture & Benefits

• Key moment to join hirify.global in terms of growth and opportunities.
• Work-life balance is important at hirify.global.
• Fast-learning environment with an entrepreneurial and strong team spirit.
• Medical, dental, and vision insurance is 100% covered.
• 401k plan with company matching!
• Unlimited PTO.