TL;DR

Junior First Line Support Specialist (Igaming): Addressing and resolving website issues, collaborating with various departments to ensure smooth operation and continuous improvement. Focus on providing comprehensive guidance and support while maintaining high quality and accuracy in all communications.

Location: Must work from our office in Tbilisi, Georgia

Company

%hirify_global% is an international technology company with software development expertise in iGaming, fintech, and martech.

What you will do

Respond to inquiries and requests professionally and efficiently.
Provide guidance and support to ensure smooth service performance.
Use internal tools and workflows effectively.
Escalate complex cases with detailed documentation.
Maintain high quality and accuracy in communications and task handling.

Requirements

English proficiency (B2 level or higher)
Strong soft skills – patience, empathy, and problem-solving ability.
Excellent typing speed and ability to work efficiently with multiple software tools.
A team player with a strong sense of accountability.
Ability to ensure smooth processes and maintain high operational quality.
Must work from our office in Tbilisi – mandatory

Nice to have

Prior experience in Customer Support

Culture & Benefits

Comprehensive Mental Health Programme
Private insurance (depending on contract type)
Paid gym memberships
Free English lessons (online)
+1 day off per calendar year