TL;DR

Customer Experience (CX) Data Analyst (Fintech): Improving how %hirify_global% supports its customers through data-driven insights and operational analytics with an accent on measuring performance, identifying improvement opportunities, and supporting better decision-making across support workflows. Focus on using LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.

Location: Remote from anywhere in the world (based on Dubai time). You can choose a country for registration: Armenia, Georgia, Serbia, Portugal, Spain, UAE.

Company

%hirify_global% creates financial freedom in the way people shop, earn and save by reshaping their relationship with money.

What you will do

Analyze large-scale datasets related to agent performance, support interactions, and QA.
Write optimized SQL queries using tools like BigQuery and ClickHouse.
Build dashboards in Tableau and Metabase.
Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation.
Work with Airflow and Python to automate data tasks and support workflows.
Act as an analytical partner to Operations, Support Management, QA, and Training.

Requirements

3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
Proficiency in Python for data analysis, automation, and integration tasks.
Experience with data visualization tools (e.g. Tableau, Metabase, Looker).
Understanding of Airflow, DAG orchestration, and modern data pipelines.
Experience with LLM agents, prompt engineering, and OpenAI API usage.

Culture & Benefits

Flexible working hours.
Autonomy and responsibility from day one.
Participation in the company’s employee stock options program.
Inclusive, high-performing workplace.

Hiring process

Stage 1: Intro Call

Customer Experience (Cx) Data Analyst (Fintech)